Reference checks are an important (actually, crucial) part of the business. A lot of people look great on paper, and are lousy in reality, and some people (not as many) are lousy on paper, but awesome at their actual work. Usually, the keys for understanding the quality of the person are held in his references: the official references, and the hidden references.
In the VC business we do a lot of reference checking. After all, it’s part of any (good) Due Diligence process, and also an important part of interviewing executives for our portfolio companies. However, although I have done these many times, I have learned that good reference checking is hard. Really hard.
What factors impact a good reference check? the 2 key factors are Proximity and Culture. Here is a simple 2x2 matrix to explain that (Sorry for the MBA like template):
All this is quite straightforward, but there are a few important insights in all this:
- Try and find a reference from someone you know, or at least someone that will have the time and energy to help YOU.
- Don’t be confused, some references will give you all the time you need, because they are helping the person you are checking on.
- The Culture part is always hard. If you don’t prepare for these calls, you will get fluffy answers with no real substance. The key to all this is to ask direct answers and repeat them till the “truth comes out”.
- In addition, try to get to the distant-different-culture references last. Use the information and knowledge you got through the interview (and other reference) to ask direct and specific questions.
Final word – The Israeli-American cultural difference in giving references is always amusing. Israelis are very direct, and their reference is perceived as negative in situations where is actually quite positive. On the other hand, the Americans us the sandwich model: Positive comment –> not-so-positive comment –> positive conclusions. It’s always hard for Israelis (at least for me) to catch that middle part.

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